When will my order ship?

Here’s how it works: you order, we verify your order, process, then we ship.

Once we receive your order, verification of your prescription takes 1-2 days before your order is processed and shipped. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

Estimated Transit Time (once shipped)

United States (Standard):

  • 2-4 business days
  • DHL Expedited Max 

 United States (Express):

  • 1-2 business days
  • USPS Priority

Where does Dimple Color ship?

Dimple currently ships to the U.S. 

We are working on bringing Dimple Color everywhere around the world. We will be shipping to Australia, Canada, UK and New Zealand soon.

What are your shipping charges?

Standard: $5.95 (Free over $50)
Express: $8.95

 

How long will it take to ship to Alaska, Hawaii, and Puerto Rico?

You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via letschat@dimplecolor.com . We can give you the inside info.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email letschat@dimplecolor.com within 8 hours of placing the order.

How can I change the country I am shopping in?

At this time we only ship within the U.S. but will be offering international shipping soon.

Can you tell me about fulfillment safety during the pandemic?

The safety of our team and customers is our top priority. We’re monitoring the situation very closely and working with our external fulfillment partners who are committed to taking all necessary safety precautions.