Returns & Refunds
How do I place a return or exchange?
Due to the nature of our product and for hygiene reasons all products must be returned in its original/unopened packaging. We will not refund any goods that have been opened or worn. Items must be returned with seal intact. For returns based on unwanted items; you must return within 30 days of receiving the item.
In the unusual event that you receive an item damaged or faulty we will of course exchange or refund this for you. If you receive a damaged/faulty item you must notify us in 7 days.
Simply email your order number, name, and reason for return to us at firstname.lastname@example.org.
Help! I can’t find my return slip.
Don’t worry—Dimple Color packages don’t include return slips. Just reach out to email@example.com and we’ll help you place your return or exchange.
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at firstname.lastname@example.org and we’ll be sure to get you the Dimple Colors you ordered!